IT System Engineer

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Digital Forest Technologies is an IT Services Provider in the fast-paced online e-commerce space. We are creating a team of highly skilled individuals in order to provide the highest level of service to our customers in the APAC region, while harnessing the latest technologies and innovative ideas.

Our mission is to provide the most innovative, reliable, and efficient technical services to our customers while supporting an immersive online entertainment experience.
• Provide technical support to a large scale of products.
• Take ownership of the incident calls by providing acknowledgement, resolution and set expectations from the actual technical analysis.
• Log, investigate and track technical issues from clients.
• Closely monitor application events via web-based monitoring system.
• Be familiar with escalation procedures when working with responsible departments, depending on the severity of an incident.
• Adhere to incident management KPI's.
• Ensure risks or concerns are maintained accordingly that could influence the quality of the software delivery or support and that timeframes are communicated properly.
• Work closely with other teams to ensure effectivity of resolving incident calls, and effective communication with other teams.
• Deploy products' features and fixes to live environments whilst understanding the potential impacts on various systems.
• Document technical articles and problem resolution steps in company knowledge base system.
• Identify and develop ideas to enhance tools, process, training, techniques etc.
• Work diligently and responsibly on all live environments.
• Provide excellent services to both internal and external parties in a timely manner.
• Standby or On call is required for this job position
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• Relevant Degree or post-secondary education (Ex. BSc IT / IS).
• Basic understanding of Network infrastructure, IT system monitoring tools and service management concepts
• Microsoft Certified IT Professional (MCITP 2008) and/or Microsoft Certified Solutions Expert (MCSE 2012).
• Any modules or certification covering Microsoft SQL 2008 / 2012 / 2014.
• Experience with mobile app / API / IIS / MS SQL.
• ITIL V3 certification would be a beneficial.
• 福利制度
1. 領先台灣市場的薪酬水準
2. 績效獎金

1. 勞工保險
2. 全民健保保險
3. 勞工退休金提撥
4. 員工團體保險: 壽險, 重大疾病險, 醫療險, 癌症險,意外險,意外醫療險
5. 員工配偶及子女免費健康醫療團體保險
6. 海外商務旅平險

1. 週休二日、人性化管理
2. 彈性上、下班時間制度
3. 優於勞基法之特休假: 20天年假(依照入職比例發放)
4. 每年不扣薪病假(含生理假): 7天
5. 提供男性同仁陪產假5天

1. 年度健康檢查
2. 汽車停車費補助
3. 免費機車停車位
4. 員工電話費補助
5. 三節禮品
6. 結婚生育喪葬補助金
7. 介紹獎金
8. 每月水果日
9. 年資獎

1. Year End Party
2. 各式主題活動不定期舉辦
3. 職工福利委員會

1. 國外專業教育訓練
2. 英文訓練

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